+91 98465 80165, 98465 80222
+91 98465 80165, 98465 80222
These Professional Terms govern the onboarding and participation of doctors, nurses, physiotherapists, psychologists, counsellors, speech and hearing professionals, dietitians/nutrition professionals, pharmacists and other healthcare/service professionals using Careping.
These Terms are in addition to, and do not replace or limit, any Applicable Law, professional regulatory requirement, code of ethics, clinical standard, licence condition or professional obligation applicable to the Professional. Each Professional shall remain solely responsible for maintaining valid qualifications, registration, licence, authorisation, competence and professional standards applicable to the Professional's category and services. Careping's onboarding, verification, listing or facilitation of services shall not be construed as a representation, certification or guarantee of the Professional's competence, fitness, clinical judgment or compliance with Applicable Law. The Professional shall immediately notify Careping of any suspension, expiry, restriction, cancellation or other change affecting the Professional's credentials or authority to provide services.
By registering with, accessing or using Careping, submitting or updating documents, accepting or providing services, receiving payments, or otherwise continuing to use the Careping platform, the Professional shall be deemed to have read, understood and accepted these Terms and agrees to be bound by them, as amended from time to time in accordance with the applicable provisions herein.
Unless expressly agreed otherwise in a separate written agreement, the Professional shall act as an independent professional/service provider and not as an employee, partner, agent, joint venturer or representative of Careping. Nothing contained in these Terms shall be construed as creating an employer-employee relationship, partnership, agency, fiduciary relationship or joint venture between Careping and the Professionals responsible for:
The Professional shall have no authority to make any representation, warranty, commitment, undertaking or contractual promise on behalf of Careping unless expressly authorised in writing. Also prohibit the Professional from representing themselves as:
Careping may provide:
Careping does not authorise a Professional to practise outside the Professional's legal scope.
The Professional shall:
The obligations of the Professional shall continue throughout the entire period of registration, onboarding, service provision and settlement of any pending claims or disputes, including after suspension or termination where the nature of the obligation so requires
Eligibility depends on:
Submission of an application or documents shall not create any right or entitlement to onboarding, listing, booking allocation or continued participation. Careping may accept or reject an application based on its verification, operational, safety, commercial or compliance requirements, subject to Applicable Law
Careping may onboard categories including, subject to Applicable Law:
Careping shall not automatically apply one identical registration requirement to every category. Registration, licence, council registration, certification or other professional authorisation shall be required where applicable to the Professional's category and Applicable Law.
Professionals must provide accurate:
Any verification, background check, credential check or profile approval performed by Careping is an administrative/platform verification and shall not constitute a certification, guarantee, endorsement or representation by Careping regarding the Professional's clinical competence, treatment outcome, professional reputation, fitness for every individual case, or continuing eligibility. The Professional remains solely responsible for the truth, completeness and continuing validity of professional credentials and representations
False information may result in:
Careping shall verify Professional credentials according to category, risk and operational requirements.
Where applicable, Careping may separately verify:
Where a category is not legally required to hold a professional registration/licence number, Careping may mark that field as:
"Not Applicable"
or otherwise permit completion without a registration number, subject to internal verification requirements.
Categories such as counsellors, dietitians, nutritionists, PhD holders who are not practising in a regulated healthcare role, and nursing-assistant/assistant-level roles may require different verification treatment from regulated medical professionals.
The final category matrix must be approved by Careping's legal and clinical governance team.
Documents may include:
Possible statuses include:
Once a document has been verified, the Professional should not be permitted to independently replace or modify the verified document without administrative review.
The Professional shall not rely upon an earlier verification as continuing approval where any underlying fact has changed. The Professional must promptly disclose any change affecting qualification, registration, licence, disciplinary status, scope of practice, identity, address, bank account, professional designation or service capability. Careping may re-verify information at any time and may require fresh documents
Careping may revoke verification where:
The Professional shall ensure that all information, credentials, qualifications, experience, registration details, services and other representations provided to or displayed by Careping are true, accurate, complete and current. The Professional shall promptly notify Careping of any change, expiry, suspension, restriction or other circumstance affecting such information, and shall be responsible for any loss, claim or liability arising from inaccurate, misleading or outdated information provided by the Professional.
Profiles may include:
Careping may use standardised wording for verification and background-check statements. For example, Careping may state that:
"All our professionals are background verified."
Only claims actually supported by Careping's verification process should be published.
The Professional shall be solely responsible for the accuracy and legality of all information, photographs, qualifications, descriptions, testimonials, claims and other content supplied by the Professional for publication. The Professional shall indemnify Careping, to the extent permitted by law, against third-party claims arising from false, misleading, unauthorised, infringing or unlawful Professional-supplied profile content
Where professional signature and location are verified profile attributes, the Professional may be restricted from changing them after verification.
Administrative changes should require appropriate review.
The Professional shall access, use, disclose, retain and process Patient personal data strictly on a need-to-know basis and only for authorised professional, legal or operational purposes. The Professional shall comply with applicable data-protection law and Careping's privacy/security instructions, shall not copy or transfer Patient data to unauthorised applications, cloud storage, messaging services or personal accounts, and shall use reasonable technical and organisational safeguards. Any actual or suspected unauthorised access, disclosure, loss, theft or compromise shall be reported to Careping immediately and no later than 24 hours after discovery. Upon suspension or termination, the Professional shall cease accessing Careping data and return/delete data where legally permissible and as directed by Careping, subject to legally required retention
Professionals must keep Patient information confidential.
They must not:
Patient information may be used only for legitimate professional and operational purposes.
This Policy governs:
The applicable Patient cancellation schedule shall generally be:
A Professional should cancel only where reasonably necessary.
Repeated avoidable cancellations may result in:
A Professional cancellation caused by a genuine emergency should be reviewed separately.
Careping should not automatically treat a legitimate emergency as misconduct.
A Professional no-show may trigger:
Where Careping publishes the 15-calendar-day refund commitment, the applicable language shall be:
"Eligible refunds will be initiated/processed by Careping within a maximum period of 15 calendar days from confirmation of refund eligibility, subject to payment-provider processing timelines."
A refund to a Patient does not automatically establish Professional fault.
Any deduction, withholding or recovery from a Professional must have a contractual, factual and lawful basis.
A goodwill refund by Careping should not automatically be charged to the Professional where the Professional is not responsible.
A Professional becomes eligible for payout when:
Careping may temporarily hold payout where:
Adjustments may be made where supported by:
Where a payment provider reverses a transaction, Careping may review whether the corresponding Professional payout should be:
Careping may review:
Careping may provide goodwill compensation or refunds to Patients.
A goodwill refund should not automatically be treated as Professional liability.
Any refund, credit, goodwill payment, service recovery, waiver or commercial settlement made by Careping to a Patient shall not, by itself, constitute an admission that Careping or the Professional was negligent, deficient, liable or otherwise at fault. Allocation of any resulting cost to the Professional shall require a contractual basis and reasonable factual determination, subject to Applicable Law
Payout treatment for laboratory, pharmacy and equipment services shall depend on:
The Professional must determine whether online consultation is clinically appropriate.
The Professional should take reasonable steps to identify the Patient where required.
Appropriate consent should be obtained.
The Professional should collect sufficient information to make a clinically reasonable assessment within the limits of telemedicine.
The Professional should recommend in-person evaluation where teleconsultation is insufficient.
Prescriptions must comply with applicable professional and legal requirements.
The Professional must not issue a prescription merely because a Patient demands one.
The Professional must maintain appropriate consultation documentation.
The Professional shall comply with all Applicable Laws, rules, regulations, professional standards and guidelines governing telemedicine, including all applicable requirements relating to Patient identification, consent, consultation, communication, clinical assessment, prescription, documentation, privacy and patient management. The Professional shall be solely responsible for ensuring that each telemedicine consultation is legally and professionally appropriate and shall arrange in-person or emergency referral wherever required
The Telemedicine Practice Guidelines identify context, identification, communication mode, consent, consultation type, patient evaluation and patient management as important elements of telemedicine practice.
The Professional shall have the right to decline, suspend or discontinue a home visit where the Professional reasonably believes that the environment presents a material risk to personal safety, health or security, without being considered in breach of the Agreement, provided that the Professional promptly informs Careping and, where reasonably practicable, assists in arranging an appropriate alternative or escalation.
The Professional should arrive within the agreed service window subject to reasonable operational circumstances.
The Professional should confirm the relevant Patient/service before providing care.
The Professional shall provide only services within the Professional's qualifications and authorised scope.
Where a Patient requires emergency or specialised care beyond the Professional's authorised scope or the services provided through Careping, the Professional shall promptly advise and facilitate appropriate emergency referral or escalation, and shall document the same where reasonably practicable.
Professionals shall:
The Professional shall not guarantee, promise or represent any specific clinical outcome, cure or result to a Patient, and shall ensure that all statements regarding treatment outcomes are accurate, reasonable, evidence-based and compliant with Applicable Law and professional standards.
The Professional shall maintain appropriate professional, ethical and lawful boundaries with all Patients and shall not engage in any conduct that may constitute harassment, exploitation, inappropriate personal or financial relationships, sexual misconduct, undue influence or abuse of the professional relationship. Any breach may result in suspension, termination and/or other action as permitted by Applicable Law
The Professional shall obtain and document all consents required under Applicable Law and professional standards before providing any consultation, examination, treatment or service, and shall be responsible for ensuring that such consent is appropriately informed and valid.
Consent must be obtained where required for examination, treatment, procedure or service.
Where appropriate, Patients should receive information regarding:
Professionals must ensure prescription information is accurate and professionally appropriate.
Records should include appropriate information such as:
Records must not be falsified or improperly altered.
Corrections should be made through an appropriate traceable mechanism.
Professionals must respond appropriately to identified clinical risk within their professional role.
Where a Patient appears to be experiencing an emergency, the Professional should advise immediate emergency medical care.
Professionals should consider escalation for:
Emergency recommendations and referrals should be documented where appropriate.
The Professional shall promptly report to Careping any serious adverse event, suspected patient-safety incident, medication error, safeguarding concern, material complaint, emergency escalation, death, hospitalisation or other event that could reasonably result in a claim against the Professional or Careping, together with the available factual details. Reporting shall not replace any mandatory reporting obligation imposed by law or professional regulation
Professional fees shall be determined according to Careping's approved commercial structure.
Where applicable, Careping may deduct agreed:
Professionals remain responsible for their tax obligations unless Careping is legally required to withhold or remit amounts.
The Professional shall be solely responsible for all applicable taxes arising from payments received through Careping. Careping may deduct or withhold taxes as required by law, and the Professional shall provide the necessary tax information and indemnify Careping against liabilities arising from the Professional's tax non-compliance
Payouts shall be processed according to the applicable commercial schedule:
Payout Cycle: [•]
A payout may be delayed where:
To the extent permitted by Applicable Law and the applicable commercial arrangement, Careping may set off or recover amounts that are due from the Professional, including duplicate payments, erroneous credits, chargebacks attributable to the Professional, agreed contractual deductions, fraud-related losses and amounts payable under a final determination or settlement. Careping shall maintain reasonable records supporting the adjustment
Careping may recover duplicate or erroneous payments where legally permissible and supported by records.
Professionals must not:
Professionals must maintain appropriate professional boundaries.
Professionals must not divert Careping Patients to private/off-platform services for the purpose of avoiding Careping's applicable commercial or safety controls, where prohibited by their agreement.
The Professional shall disclose and avoid any actual or potential conflict of interest and shall not make or receive undisclosed referral commissions, kickbacks, rebates, inducements or other improper benefits connected with Patient referrals, prescriptions, diagnostics, pharmacy, equipment or other services. Nothing shall prohibit lawful remuneration expressly disclosed and permitted under Applicable Law
Professionals should avoid financial or personal relationships with Patients that create a conflict of interest or risk exploitation.
Careping may receive complaints concerning:
Careping may request:
Where there is a credible immediate safety risk, Careping may temporarily restrict the Professional's access while investigation is undertaken.
Clinical matters may be reviewed by appropriate clinical governance personnel.
The Professional shall cooperate reasonably and promptly with complaints, audits, regulatory inquiries, legal notices, insurance claims and internal investigations concerning services provided through Careping. The Professional shall preserve relevant records and shall not destroy, alter, conceal or instruct any person to destroy or alter potentially relevant evidence after becoming aware of a complaint, investigation or reasonably anticipated dispute
Where required, Careping may report matters to a competent regulator or authority.
Careping may conduct periodic or event-based verification.
Monitoring may include:
A Professional may be suspended for:
Careping may, subject to Applicable Law, suspend or restrict a Professional's account, bookings or payouts where reasonably necessary due to patient-safety concerns, credential or regulatory issues, misconduct, fraud, privacy violations, breach of these Terms or any material risk to Careping or its Patients. Immediate precautionary action may be taken without prior notice where necessary to prevent harm or preserve evidence
Careping may terminate participation where permitted under the Professional agreement and Applicable Law.
Careping may terminate a Professional's participation in accordance with the Professional Agreement and Applicable Law. Where there is fraud, serious misconduct, patient-safety risk, regulatory non-compliance, loss of required credentials, material breach or other circumstances requiring immediate action, Careping may terminate or restrict access without prior notice, to the extent permitted by Applicable Law. In other cases, Careping may provide such notice as may be contractually applicable. Termination shall not affect Careping's accrued rights, recovery, indemnity, confidentiality or other surviving obligations.
Immediate access restriction may be used where necessary to protect Patients, the platform or evidence.
Careping may, without prior notice and to the extent permitted by Applicable Law, immediately suspend or restrict a Professional's access to the platform, bookings, services or other facilities where reasonably necessary to protect Patients, Careping, its personnel, data, property or evidence, or to prevent further harm, misconduct or regulatory risk.
Any temporary suspension, deactivation, delisting, access restriction or payout hold imposed in good faith as a precautionary measure for Patient safety, legal compliance, credential verification, fraud prevention or evidence preservation shall not by itself constitute a finding of professional misconduct or an admission of liability. Careping may impose proportionate interim measures pending verification or investigation.
A suspended Professional may request review by providing relevant evidence.
Professionals may access only Patient information necessary for legitimate service delivery.
Professionals must protect credentials and must not share them.
Professionals must take reasonable security precautions when accessing Careping information through personal devices.
Unnecessary downloading or local storage of Patient data is prohibited.
The Professional shall maintain appropriate device security, screen-lock protection, updated software where reasonably available, strong authentication, confidentiality of passwords/OTP credentials, and reasonable measures against phishing, malware and unauthorised access. The Professional shall not permit any third party, including assistants or family members, to use the Professional's Careping account or credentials
Professionals must immediately notify Careping of suspected:
The DPDP framework places responsibility on organisations handling digital personal data and emphasises reasonable security safeguards and accountability.
Careping may use third-party technology, payment, communication, verification, cloud, laboratory, pharmacy, logistics or other service providers. To the extent permitted by Applicable Law, Careping shall not be responsible for an independent failure, delay, outage, rejection, suspension, data error or act/omission of a third-party provider that is outside Careping's reasonable control, without prejudice to Careping's own non-excludable legal obligations
Professionals may be required to comply with:
Third-party systems may be unavailable from time to time.
Professionals remain responsible for professional decisions within their legal and clinical scope.
To the extent permitted by Applicable Law and the Professional agreement, a Professional may be required to indemnify Careping against losses arising from:
Any indemnity must be interpreted subject to Applicable Law and shall not create liability beyond what the law permits.
To the maximum extent permitted by Applicable Law, Careping shall not be responsible for clinical diagnosis, treatment decisions, prescriptions, professional advice, professional omissions, professional misconduct or services independently performed by a Professional. Nothing in these Terms shall exclude or restrict liability that cannot lawfully be excluded or restricted, including liability arising from fraud, wilful misconduct or other non-excludable statutory liability. Any contractual limitation of Careping's liability should be read subject to Applicable Law and any mandatory consumer or regulatory remedy
Nothing shall exclude liability that cannot legally be excluded, including liability arising from fraud or other non-excludable conduct.
Before commencing contractual proceedings against Careping, the Professional shall provide written notice describing the material facts, documents and relief sought and shall allow Careping a reasonable opportunity to investigate and, where legally and commercially appropriate, cure or resolve the issue. This requirement shall not prevent urgent interim relief or any remedy that cannot lawfully be waived or delayed.
Professionals should first use Careping's internal escalation mechanism.
Subject to Applicable Law and the jurisdiction of statutory/regulatory or consumer fora that cannot lawfully be excluded, disputes arising solely between Careping and the Professional out of these Terms may be referred to arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator mutually agreed by the parties; failing agreement, appointment shall be made in accordance with Applicable Law. The seat/venue of arbitration shall be []. Courts at Bangalore shall have exclusive jurisdiction for matters lawfully capable of being subjected to such jurisdiction, including interim relief and supervisory proceedings
Jurisdiction: [Bengaluru, Karnataka / confirmed jurisdiction]
The Professional agrees to comply with reasonable SOPs, safety protocols, privacy policies, platform rules, clinical governance requirements and operational instructions notified by Careping from time to time, provided that such policies do not unlawfully amend accrued rights or impose obligations prohibited by Applicable Law. In case of conflict, the executed Professional Agreement shall prevail over an operational SOP to the extent of the conflict, unless the later document expressly and lawfully amends the agreement
Careping may modify these policies because of:
Material changes shall be communicated through appropriate channels.
Professional should accept/reject bookings within:
Target: []
Professional should provide reasonable notice unless an emergency prevents doing so.
Clinical/service documentation should be completed within:
Target: []
Professionals should respond within:
Target: []
High-risk situations must be escalated immediately.
The system should flag upcoming expiry.
Professional access may be restricted when required verification expires.
Careping may maintain records of onboarding, verification, bookings, attendance, communications, complaints, payments, payout adjustments, access events, system logs and investigation materials for periods reasonably required for legal, regulatory, accounting, insurance, security, dispute-resolution and legitimate business purposes, subject to applicable retention and data-protection requirements
The Careping admin system should provide:
The Professional confirms:
Each professional document should have:
Professional departments may include:
Professional reference information should include:
The Professional confirms that services accepted through Careping are within the Professional's education, competence, qualification, registration/licence and legal scope.
Where professional indemnity or other insurance is legally required, contractually required, or reasonably specified for the relevant category/service, the Professional shall maintain valid coverage and provide evidence upon request. The Professional shall promptly notify Careping of any claim, notice, circumstance or event that may reasonably give rise to a claim relating to services provided through Careping, subject to any applicable confidentiality or legal restrictions
By using Careping as a Professional, the Professional acknowledges that:
In these Terms, "Applicable Law" includes all applicable central, state and local laws, rules, regulations, notifications, professional standards, regulatory directions and binding orders applicable to the relevant service, Professional or transaction. References to the singular include the plural and vice versa. Headings are for convenience and shall not affect interpretation.
These Terms, together with the executed onboarding documents, schedules, commercial terms and policies expressly incorporated by reference, constitute the agreement between Careping and the Professional concerning the subject matter hereof and supersede prior oral or written understandings on that subject, except for any separately executed agreement expressly stated to prevail.
If any provision is held invalid, illegal or unenforceable by a competent authority, that provision shall be modified or severed only to the minimum extent necessary, and the remaining provisions shall continue in full force to the extent permitted by Applicable Law.
Failure or delay by Careping in exercising any right or remedy shall not constitute a waiver. Any waiver must be express and shall apply only to the specific instance for which it is given.
Provisions relating to confidentiality, data protection, intellectual property, payment/recovery, indemnity, liability, dispute resolution, audit, record retention and any obligation which by its nature is intended to survive shall continue after suspension, termination or cessation of the Professional's use of Careping.
Careping may assign or transfer its rights and obligations under these Terms to an affiliate, successor, purchaser of the relevant business, or other lawful transferee, subject to Applicable Law. The Professional shall not assign or transfer the account or contractual rights without Careping's prior written consent, except where such restriction is prohibited by law.
Careping shall not be liable for delay or failure caused by events beyond its reasonable control, including natural disasters, epidemics, war, civil disturbance, governmental restrictions, telecommunications failures, widespread technology outages, cyber incidents not caused by Careping's failure to maintain legally required safeguards, payment-network failures or other force majeure events, subject always to Applicable Law and reasonable mitigation.
All Careping trademarks, logos, software, platform content, workflows, non-professional templates, documentation and other proprietary materials remain the property of Careping or its licensors. The Professional receives only a limited, revocable, non-transferable right to use them for authorised participation in Careping and shall not copy, reverse engineer, scrape, commercially exploit or use them outside the authorised purpose.
Careping does not guarantee any minimum number of bookings, patients, consultations, visits, revenue, payout amount, ranking, visibility or continued listing unless expressly guaranteed in a separate written agreement. Platform ranking, availability and allocation may change based on legitimate operational, safety, quality, demand, geography and compliance considerations.
Professional acknowledges that clinical/service decisions may depend on information supplied by the Patient or caregiver. The Professional remains responsible for exercising reasonable professional judgment, but Careping shall not be treated as having independently verified the accuracy or completeness of Patient-supplied clinical history, symptoms, documents, photographs or other information unless expressly undertaken.
Where a third party makes a claim against Careping arising substantially from the Professional's fraud, wilful misconduct, unauthorised representation, breach of confidentiality, infringement, unlawful conduct or breach of these Terms, the Professional shall, to the extent permitted by Applicable Law, cooperate in the defence and indemnify Careping for finally determined losses, reasonable costs and liabilities attributable to the Professional's conduct.no indemnity shall extend to losses caused by Careping's own non-excludable wrongdoing.
Nothing in these Terms requires a Professional to act contrary to Applicable Law, professional ethics, a binding regulatory direction or an emergency duty. Where an operational instruction conflicts with such mandatory requirement, the Professional shall follow the mandatory requirement and notify Careping as soon as reasonably practicable.
